How to Switch Your eSIM to a New Phone : Textr Go

Switching Your eSIM to a New Phone

Textr App

Modified on: Fri, 6 Dec, 2024 at 2:53 PM

If you are switching to a new phone and currently use an eSIM, follow these steps to ensure a smooth transition:

Important: Once an eSIM is installed on a device, it cannot be reinstalled if deleted. Deleting the eSIM will prevent you from using it on your new phone.

Before switching to your new phone, contact customer support at [email protected]. Our team will help reassign the eSIM to your new device.

Be ready to share the necessary details of your new phone, such as the IMEI number, with customer support. This information is essential for correctly reassigning the eSIM.
Finding the IMEI Number:
- On Apple Devices:
  1. Go to Settings > General > About.
  2. Scroll down to find your IMEI number.
  3. Alternatively, check the SIM card tray on iPhones 6s to 13, or the back of the phone on older models.
  4. If you don’t have the phone on hand, visit the Apple ID website, sign in, and locate the IMEI under the Devices section.
- On Samsung Devices:
  1. Open the Phone app and dial *#06# to display your IMEI.
  2. If your phone has a removable back cover, check under the battery for a sticker with the IMEI.
  3. Alternatively, go to Settings > About Phone to find the IMEI number.

After support reallocates the eSIM, you will receive instructions on how to install it on your new device. Follow these steps carefully.

Once the eSIM is installed, test it by making a call, sending an SMS, and using data (if applicable) to ensure everything is working correctly.

eSIMs Are One-Time Installations: Deleting the eSIM from your device means it cannot be reused or reinstalled.
Customer Support Is Crucial: Always involve customer support when transferring your eSIM to a new device to avoid service interruptions.

By following these steps, you can successfully transfer your eSIM to your new phone without any issues.