We regret to hear that you are considering leaving Textr Go. Here are the conditions under which a refund might be possible:

  1. Refunds for Activated Numbers: Textr Go does not issue refunds for numbers once an SMS has been received and activation is complete. This policy is agreed upon at the time of purchase on our official website (https://textrapp.com/go/home) and the Textr Go App.
  2. Refunds for Plans with Setup Fees: For plans that include a one-time setup fee, only the plan's billing cycle coins will be refunded. The setup fee itself is non-refundable, particularly for the UK Exclusive Phone Number. If you encounter any issues receiving or using our products, we recommend contacting our support team at [email protected].
  3. Reporting Technical Issues: Any problems with the use of Textr Go products must be reported to technical support within five days from the purchase date. Failure to report within this timeframe will result in the product being considered successfully used.
  4. Refunds on Deposited Balances: Once a customer has successfully purchased and activated at least one number after depositing funds, any remaining balance on the customer's account is non-refundable, non cashable and non exchangeable.
  5. Account Frozen Due to Inactivity: Please be advised that if your Textr Go account is not actively used for one year, we will freeze any remaining coins in your account. If you wish to unlock your account, please contact our support team at [email protected].

Please review these conditions carefully to determine if your situation qualifies for a refund. 

Here’s a guide to writing an effective support letter so that our team can assist you more quickly and effectively. Your letter should include the following details:

  • Account login
  • Refund amount requested
  • The payment system used for the account deposit
  • Proof of the transaction (amount + payment system)
  • Reason for the refund: In 2-3 clear and concise sentences, explain why you are requesting a refund.